Customer Service
FAQ
Answers to common questions about orders, shipping, returns, and care.
Common Questions
How can I contact GQTORCH?
You can contact us through the Contact Us page with your order number and email address.
How do I track my order?
Tracking details are sent by email once your order has shipped.
Can I return or exchange an item?
Eligible items should be unworn, unused, and returned in their original packaging. Please contact us before sending an item back.
How should I care for my jewelry?
Keep pieces away from harsh chemicals, wipe with a soft cloth after wear, and store separately.